Privacy Policy pursuant to Regulation (EU) 2016/679 (GDPR)
Last updated: 27 November 2024.
This Privacy Policy has been drafted in accordance with Article 13 of Regulation (EU) 2016/679 (hereinafter “GDPR”) and the Swiss data protection law (Federal Data Protection Act, DPA). The document describes how to manage personal data of users who interact with the website of La Relocation Group SA (hereinafter, the “Company”) accessible at: https://larelocationgroup.com (hereinafter, the “Site”).
The Data Controller is:
La Relocation Group SA
Registered office: Via Cantonale, 15 – 6815 Melide (CH)
Telephone: +41 79 464 00 51
Email: info@larelocationgroup.com
For all questions related to the protection of personal data, you can contact the Data Controller at the addresses indicated above.
The Company collects and processes various types of personal data provided voluntarily by the user or collected automatically during navigation on the Site.
2.1 Data voluntarily provided by the user
Identification data: Name, surname.
Contact Details: Email address, phone number.
Other Personal Data: Information entered in the contact forms, such as specific requests or details related to relocation services.
2.2 Automatically collected data
Browsing Data: IP address, device information, browser type, information about the pages visited, date and time of access.
Cookies and Similar Technologies: For detailed information on the cookies used, please see our Cookie Policy.
3.1 Provision of Services and Response to Requests
Purpose: Management of requests received through contact forms, provision of information on the services offered, assistance and support.
Legal basis: Execution of pre-contractual measures at the request of the data subject (art. 6, para. 1, lett. b GDPR).
3.2 Direct marketing activities
Purpose: Sending promotional communications, newsletters, information about services and events of the Company.
Legal basis: Express consent of the data subject (art. 6, para. 1, lett. a GDPR).
Note: The data subject may withdraw his consent at any time.
3.3 Statistical analysis and monitoring
Purpose: Analysis of traffic on the Site, monitoring of use of the Site to improve user experience.
Legal basis: Legitimate interest of the Data Controller (art. 6, para. 1, lett. f GDPR).
3.4 Legal Requirements
Purpose: Fulfilment of obligations under laws, regulations or EU regulations.
Legal basis: Fulfilment of a legal obligation (art. 6, para. 1, lett. c GDPR).
The processing of personal data is carried out using manual, computer and telematic tools, with logics closely related to the purposes indicated above and, in any case, in order to guarantee the security and confidentiality of the data.
The Company takes appropriate technical and organisational measures to prevent loss, misuse or incorrect use of personal data as well as unauthorised access to it.
5.1 Duration of storage
Data for the provision of services: Stored for the time necessary to provide the service requested and for any legal obligations.
Data for Marketing Activities: Stored until the consent of the interested party is revoked or for a maximum period of 24 months from collection.
Navigation Data: Stored for the time necessary to fulfill the purposes indicated in this Policy.
5.2 Criteria for storage
The Company keeps personal data in accordance with the principles of proportionality and necessity, avoiding to process unnecessary or excessive data regarding the purposes pursued.
6.1 Recipients of the Data
Personal data may be communicated to:
Authorized personnel of the Company: Employees and collaborators acting under the authority of the Owner, in accordance with the instructions given.
Affiliates: Limited to the information necessary to provide the services requested by the interested party.
External Service Providers: Third party companies that provide services on behalf of the Company (e.g. IT services, hosting, marketing services), appointed as Data Processors pursuant to art. 28 GDPR.
Public authorities: in cases provided for by law or at the request of the competent authorities.
6.2 Transfer of data abroad
Personal data may be transferred to countries outside the European Union, including Switzerland. Switzerland is considered by the European Commission as a country that guarantees an adequate level of protection of personal data (Adequacy Decision). For transfers to other countries, the Company will ensure that appropriate guarantees exist in accordance with Articles 44 et seq of the GDPR.
The person concerned has the right to:
7.1 Access to Data
To obtain confirmation of the existence or otherwise of personal data concerning you and, in that case, access it (art. 15 GDPR).
7.2 Correction
Request the correction of inaccurate personal data or the integration of incomplete personal data (art. 16 GDPR).
7.3 Cancellation (“Right to Be Forgotten”)
Obtain the deletion of personal data in the presence of the conditions provided for by art. 17 GDPR.
7.4 Limitation of Processing
Request the limitation of the processing of personal data in the cases provided for by art. 18 GDPR.
7.5 Portability of Data
Receive in a structured, commonly used and machine-readable format the personal data provided and transmit them to another Controller (art. 20 GDPR).
7.6 Objection to the Processing
Object to the processing of personal data based on legitimate interest, including profiling, and to processing for direct marketing purposes (art. 21 GDPR).
7.7 Revocation of Consent
Revoke your consent at any time, without prejudice to the lawfulness of the processing based on the consent given before the revocation.
7.8 Submit a complaint
Submit a complaint to the competent supervisory authority (for EU users, the Data Protection Supervisor of your country).
Exercise of rights
To exercise the rights listed above, the data subject may contact the Company at the addresses indicated in the “Data Controller” section.
The Site uses cookies and similar technologies to ensure proper functioning and improve the user’s browsing experience.
8.1 Types of Cookies Used
Technical Cookies: Necessary for the functioning of the Site and the provision of the services requested by the user.
Third-party analytical cookies: used to collect information in aggregate form about the number of users and how they visit the site (e.g. Google Analytics).
Profiling cookies: They may be used in the future to send advertising messages in line with the preferences expressed by the user during browsing (e.g. Facebook Pixel).
8.2 Management of cookies
You can manage your cookie preferences through your browser settings, disabling or deleting cookies. However, disabling technical cookies could compromise the proper functioning of the Site.
For more details on the cookies used and how to manage them, please consult our Cookie Policy.
9.1 Google Analytics
The Site uses Google Analytics, a web analysis service provided by Google LLC. Google Analytics uses cookies to collect information about the use of the Site by users.
Data Collected: Anonymous information about users’ interactions with the Site, including browsing data and IP addresses (partially anonymised).
Purpose of the Processing: Statistical analysis to improve the services offered.
Disable Mode: The user can disable Google Analytics by installing the browser add-on for disabling available at: https://tools.google.com/dlpage/gaoptout.
9.2 Facebook Pixel
In the future, the Site may use Facebook Pixel, a tool that allows you to track conversions from Facebook ads.
Collected Data: Information about users who interact with the Site after viewing or clicking on an ad on Facebook.
Purpose of the Processing: Optimization of advertising campaigns on Facebook.
User consent: The use of Facebook Pixel is only done with the consent of the user.
9.3 WPForms
The Site uses WPForms for the management of contact forms.
Data Collected: Information entered by the user in the contact forms.
Purpose of the Processing: Collection and management of requests for information or assistance from users.
Integration with Management Software: The data collected through WPForms are sent directly to the Company’s management software for internal management.
The Company takes appropriate technical and organizational security measures to protect personal data from unauthorized access, loss, destruction or disclosure.
The measures include:
Access Control: Access to personal data limited to authorized personnel.
Encryption: Use of security protocols for data transmission (e.g. HTTPS).
Data Backup and Restore: Regular backup systems to prevent data loss.
The services offered by the Company and the Site are not intended for children under 16 years of age. The Company does not knowingly collect personal data of minors. If you believe that data of minors has been collected, please contact the Company immediately for their deletion.
The Company reserves the right to change this Privacy Policy at any time. The changes will be published on the Site with an indication of the date of last update. Please check this page periodically to be informed of any updates.
This Policy is governed by Swiss law and, for users in the European Union, by the provisions of the GDPR. Any dispute will be submitted to the competent courts of the Canton of Ticino, with its seat in Lugano (Switzerland).
For any questions, requests or information regarding this Policy or the processing of personal data, you may contact us at the following addresses:
Address:
La Relocation Group SA
Via Cantonale, 15
6815 Melide (CH)
Email:
info@larelocationgroup.com
Telephone:
+41 79 464 00 51
Acceptance of the Privacy Policy
By using the Site, you accept this Privacy Policy. If you do not agree to the terms described herein, please do not use the Site and do not provide personal information.
Thank you for reading our Privacy Policy. The Company is committed to protecting users’ personal data and ensuring transparency in its processing activities.